Shipping Policy

At [Auntie Bs Wellness], we want to get your favorite herbal teas to your mug as quickly and safely as possible! Please review our shipping policy below so you know exactly what to expect when you place an order.

1. Order Processing Time

All orders are processed and packed with care within [1 to 3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification, along with a tracking number, as soon as your order has shipped.

• Please note: During high-volume periods or holidays, processing times may be slightly delayed. We appreciate your patience as we ensure your tea is packed perfectly!

2. Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer a few different shipping speeds depending on how quickly you need your tea:

• Standard Shipping: [3-5 business days] - [$8.95]

• Expedited Shipping:

  Average Express Costs (1 lb Package)

  Carrier & Service	Delivery Time	Average Cost Range
  USPS Priority Mail Express	1–2 Days (Guaranteed)	$30 – $40 (Flat Rate Envelopes are ~$33)
  UPS 2nd Day Air®	2 Days	$20 – $30
  FedEx 2Day®	2 Days	$25 – $35
  UPS / FedEx Overnight	1 Day (Next Morning/Afternoon)	$40 – $60+

(Pro-tip: If you offer free shipping over a certain dollar amount, make sure to highlight it in this section—it's a great way to encourage customers to add one more tea blend to their cart!)

3. International Shipping

[Choose one of the following based on your business:]

• Option A: We currently only ship within the [e.g., United States and Canada]. We hope to expand our shipping destinations in the future!
  

   

   

4. Order Tracking

When your order has shipped, you will receive an email notification from us that includes a tracking number. Please allow up to 48 hours for the tracking information to become active in the carrier's system.

 

If you haven’t received your order within [ 7] business days of receiving your shipping confirmation email, please contact us at [sales@auntiebswellness.com] with your name and order number, and we will look into it right away.

5. Lost, Stolen, or Damaged Packages

While we pack our teas securely, once a package is handed over to the shipping carrier, we have limited control over its journey.

• Damaged in Transit: If your tea arrives damaged, please save all packaging materials and contact us within [48 hours] at [sales@auntiebswellness.com] with photos of the damage so we can make it right.

• Lost or Stolen: If your tracking information shows that your package was delivered but you cannot find it, please check around your property or with neighbors. If it is still missing after 3 business days, please contact the shipping carrier directly to file a claim.